Posted on August 8, 2017 by Devon Beck

Customers Bank Promotes Diane E. McCracken to Executive VP and Chief Security Officer

Customers Bank Promotes Diane E. McCracken to Executive VP and Chief Security Officer

WYOMISSING, Pa. – Customers Bank, a community-based, full-service bank with assets of approximately $10.9 billion, has announced that it has promoted Diane E. McCracken to Executive Vice President and Chief Security Officer, effective August 1, 2017.

In her new role, McCracken will continue to report directly to Customers Bank President and Chief Operating Officer, Richard Ehst. She will have executive oversight of all security operations, including cyber, information, application and physical security as well as business continuity and disaster recovery.

“Security is a top priority for Customers Bank, and managing risks effectively and proactively requires executive-level commitment and attention,” said Ehst. “By elevating the Chief Security Officer to an executive role, we are able to take a more strategic approach to our security operations that includes unprecedented visibility across all areas of the Bank, with results that will benefit each and every one of our customers. Diane’s knowledge of Customers Bank and her vast successes in information technology and security make her an ideal fit for this role.”

McCracken has more than 18 years of experience as a technologist with a specialty in information technology. She began her career in information security in 2004 as an analyst with Sovereign Bank. She joined Customers Bank in 2011 as the Information Security Leader and has held various roles since then, including launching the Bank’s first mobile app in 2012, leading the vendor management practice, and building the bank’s cybersecurity programs.  She was promoted to Chief Security Officer in September 2015. 

“Customers Bank’s approach to security has always been innovative, which is evident not only in the size of its security team but also in the ongoing assessment and evolution of its security practices,” said McCracken. “It has been a privilege to be part of such a dedicated team, and I look forward to taking it to the next level as Executive Vice President.”

McCracken is a member of Infragard, FS-ISAC and ISC2.  She earned her CISSP certification in 2007.  She lives in Norristown, PA.

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