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UGI Encourages Homeowners and Contractors to Call 8-1-1 Before Digging

Jul 12, 2018 • by UGI Utilities, Inc.
UGI Utilities, Inc.

UGI reminds homeowners and professional contractors to call 8-1-1 at least three business days before undertaking home improvement or landscaping projects that require excavation. Contractors failing to call 8-1-1 prior to performing excavation work are in violation of Pennsylvania law.

UGI and local emergency personnel have responded to a number of gas leaks recently caused by excavators who failed to contact 8-1-1 before digging and struck a gas line.

Nationwide, there are more than 19 million miles of underground pipes and cables. According to the Common Ground Alliance, more than 350,000 incidents resulting in damage to underground facilities are caused by excavators each year. Every nine minutes, an underground utility line is damaged.

UGI operates and maintains more than 12,000 miles of natural gas mains across Pennsylvania in addition to service lines to serve each customer.

Calling 8-1-1 at least three business days before starting a project that involves digging ensures underground utilities are properly marked, which reduces the risk of damage.

There is no charge to homeowners for 8-1-1 requests.

Every digging project, no matter how small, warrants a call to 811. Installing a mailbox, putting in a fence, building a deck and even homeowner landscaping projects such as planting trees or shrubs are all examples of digging projects that require a call to 8-1-1 prior to commencing the project.

When making the call to 8-1-1, callers are connected to their local one-call center. The one-call center then notifies the appropriate utility companies of the location of the planned excavation activity. Following receipt of the call, utility companies send out locators to mark the approximate locations of underground lines with flags or paint.

Visit or for more information about safe digging practices and excavation safety.

UGI Utilities has headquarters in Reading, Pennsylvania and serves 700,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers interested in additional information visit the UGI website at; on Facebook at; Twitter at

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