Posted on August 16, 2018 by Devon Beck

RE/MAX of Reading Wins National Award for “Extraordinary Customer Service”

RE/MAX of Reading Wins National Award for “Extraordinary Customer Service”

Among Top 35 Firms in the U.S. Receiving Coveted QE Award – an Industry First

Reading, PA – RE/MAX of Reading, PA is among America’s Top 5 largest real estate brokerages firms based on service excellence winning a national QE Award (pronounced “Quie”) “Reflecting measured and independently verified excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, President, Quality Service Certification, Inc. (QSC), creators of the award.

The 2018 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, spanning 22 states, from California to Massachusetts and Florida to Minnesota, and includes some of the most respected independent and well-known national and regional brand names.

“To receive this honor is to realize that our laser focus on service is extraordinarily effective. We prize this award more than all the combined production awards we receive. Serving our clients and our community is our culture. Our 2018 QE Award is validation we’re succeeding with our mission statement “Quality Living, Embracing Change, Serving Others.”, stated Jack Fry, Broker Owner, RE/MAX of Reading, PA

The 2018 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies from January 1, 2017 through December 31, 2017.  Quality Service Certification, Inc. and Leading Research Corporation, Laguna Niguel, CA administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from selectivity, interference or influence in any way.

“Today consumers are seek transparency, accountability, and trusted information to help them make better, more informed decisions and choices, RE/MAX of Reading, PA has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, President, Quality Service Certification, Inc.

“RE/MAX of Reading, PA is not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”

Larry Romito, Chairman, CEO, notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers’ where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.   

Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction.  QSC, with its sister company Leading Research Corporation, assures the careful measurement and independent validation of service and satisfaction results.  

Eligibility for the 2018 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2017 for the 2018 QE Award.

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