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UGI Encourages Residents to Follow Safe Energy Practices during Heating Season

Feb 13, 2020
UGI Utilities, Inc.

With predictions of colder weather for the coming weekend, UGI Utilities, Inc. (UGI) encourages residents to remain aware of important energy-related safety tips:

·      Protect your family and co-workers from carbon monoxide (CO).  CO is a colorless and odorless gas that can build up inside a home due to malfunctioning heating units or other fuel-burning appliances, as well as by blocked chimneys and exhaust vents. While CO is odorless, a smoky or sooty smell is often generated by the malfunctioning appliance or blocked chimney.

Signs that an appliance may be producing CO include condensation on walls and windows, house pets becoming sluggish, or residents in the home suffering flu-like symptoms or feeling unusually tired. Individuals who believe they may be experiencing symptoms of CO poisoning should immediately seek fresh air and prompt medical attention. UGI recommends that all homes have working CO detectors on every floor, especially near heating equipment and bedrooms.

·      Call UGI or 911 if you detect the odor of gas. An odorant that smells like rotten eggs is added to natural gas to assist in detecting a gas leak. If you smell the odor of natural gas, leave the building immediately, taking everyone with you and leaving the door open. Do not use the phone, light a match, or switch anything on or off.

Once in a location where the odor of gas is no longer present, call 911 or UGI from your cell phone or neighbor’s home. UGI’s emergency response number is 1-800-276-2722. UGI will send a service technician to investigate the odor immediately.  Emergency response is available 24-hours a day, every day. There is no cost to investigate a report of a gas leak.

·      Call 811 Before You Dig. Some residents have taken advantage of the mild winter to get an early start on outdoor construction projects. Pennsylvania law requires excavators to call 811 prior to using powered equipment for digging projects, including minor activities such as landscaping. UGI reminds all individuals doing excavation work to call to 811 at least three business days before starting a digging project to have underground utilities marked.

Examples of projects that require an 811 call include installing a mailbox or fence, building a deck, and planting trees or shrubs. After callers contact 811, the 811 center notifies the appropriate utility companies of the location of the planned excavation. Utility companies then send out professional locators to mark the approximate locations of underground lines with flags or paint.

·      Use extra caution when using space heaters.  Always place a space heater on a level, hard surface and keep anything flammable (such as paper, clothing, bedding curtains, or upholstered furniture) at least three feet away from the unit. Turn off space heaters before leaving the room.

Additional safety tips are available on UGI’s website at www.ugi.com/safety.

UGI Utilities is a natural gas and electric utility with headquarters in Denver, Pennsylvania. UGI serves more than 700,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.

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