The Reading Royals have issued a FAQ sheet related to the ECHL season cancellation and 2019-20 season – To view the pdf click here
PRINCETON, N.J. – On March 14, the ECHL Board of Governors approved the cancellation of the remainder of the 2019-20 Season.
A statement from ECHL Commissioner Ryan Crelin:
The decision by the ECHL to cancel the remainder of the 2019-20 Season does not come lightly, as this is an emotional time for our Players, Coaches, Member Teams, Fans and Staff. At this point in the Season, there has been immense dedication and countless hours committed in moving towards what is traditionally the most exciting part of the hockey year.
With that said however, as each passing day raises additional concerns for the safety of those in the ECHL community and as we take precautionary measures in conjunction with our local authorities across the continent to prevent the spread of the coronavirus, it has become apparent that this is the prudent decision. Our game and our product are based on our Fans and their ability to cheer on their favorite ECHL team and Players at one of our many facilities around the continent. Without that social environment and game atmosphere, the ECHL simply isn’t the same.
On behalf of the ECHL and our Board of Governors, we appreciate the Professional Hockey Players’ Association for their assistance during this unprecedented time and working as partners in hockey to reach this decision for the best interest of the ECHL and its Players. This decision allows our Players the opportunity to return to their homes and removes the uncertainty that currently exists.
While we are hopeful that this period ceases and an opportunity to return to normalcy for the hockey calendar presents itself, in the interim, we ask all Fans, Players, Coaches, Officials, and Staff to continue to abide by the measures put in place by their local authorities and follow precautionary protocols for their safety, as we will begin preparations for the 2020-21 ECHL Season.
The Reading Royals are committed to the health and safety of its fans, players and staff. Below are some frequently asked questions to help guide you through this process.
I have tickets for a Reading Royals home game that was canceled. What should I do?
We encourage fans who purchased tickets directly through the Reading Royals by phone or through isportstix to contact us at 610-898-7825. For fans who purchased tickets through Ticketmaster or FEVO, a refund has been automatically initiated. Please allow up to four to six weeks for the refund to be finalized based on the unprecedented volume of requests they are receiving. If you paid by cash at our Santander Arena box office, refunds are available by coming in-person to the arena. Please call ahead, Box Office hours will be limited moving forward.
What is the Reading Royals ticket refund policy?
With the ECHL announcement, single game tickets purchased directly from FEVO, Ticketmaster or by phone will be subject to a refund. For season/flex members and fans that purchased directly through the Royals Ticketing Department, payments will remain on their account and a credit will be applied to next seasons tickets for the remaining games lost. Please reach out with any questions, our reps are currently backloaded with inquiries but will be trying to contact everyone directly. Please be patient as we try our best to make this process as simple and streamlined as possible.
I purchased tickets through a resale site. Will I receive a refund?
All tickets purchased through a resale site (i.e. Stubhub, Ticket Galaxy, etc.) will be subject to the refund policy of that ticket marketplace. Please contact their customer service departments for more information.
I am a season ticket holder with extra tickets I wished to exchange for a game later in the season. Am I eligible to redeem those tickets?
Our ticket exchange policy is an additional benefit for our season ticket holders during the current season and does not apply to the refund/credit policy. Buddy passes, however, will be accepted for the 2020-2021 season.
I received a certificate for tickets that were donated to a fundraiser or through a community event. Can I use them next season?
The Royals will accept all donation certificates at the Santander Arena Box Office and the Front Office for games during the 2020-21 regular season.
I am a group leader who purchased group tickets for one of the five canceled games in March. What happens to my tickets?
Groups that booked for any of these canceled games will have the choice of applying their payment/deposit towards any 2020-21 game and receive priority seating on that future date or receive a full refund of their purchase.