The Federal Trade Commission is sending 4,782 checks totaling $76,368.54 to consumers who bought Isoprex, a supposed “miracle” pain supplement marketed to older Americans nationwide.
According to the FTC’s April 2020 complaint, Renaissance Health Publishing, LLC and its owner, James DiGeorgia, advertised and sold Isoprex using both direct mail brochures and websites. Isoprex is a pill consisting primarily of a combination of various herbs and spices, which the defendants claimed could provide effective relief for older adults suffering from muscle and joint pain, headaches, arthritis, joint inflammation, and a range of other ailments.
The FTC alleges that Renaissance Health Publishing, LLC falsely claimed to have tests and studies to back up their product claims. They also failed to disclose that the endorsers appearing in their Isoprex ads were either compensated for their testimonials or were company employees.
The court order settling the FTC’s complaint prohibits the defendants from making health claims unless they are true and supported by reliable tests or studies. The order also requires Renaissance Health Publishing to pay money to the Commission to provide refunds.
The FTC is sending refund checks to people who bought Isoprex. Each check will be for $15.97. People who get checks should deposit or cash them within 60 days. Consumers who did not get a refund, but believe that they should, should contact the refund administrator, Analytics, Inc., at 1-866-969-3783.
The FTC never requires consumers to pay money or provide information to cash refund checks. Recipients who have questions about the refunds can call Analytics at 1-866-969-3783.
The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357).