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UGI Encourages Residents and Contractors to Call Before Digging

Aug 11, 2021

August 11 is designated as National 811 Day and residents are reminded to work safely and “Call Before You Dig” when planning home or business construction projects. This simple practice will help keep individuals safe and prevent damage to underground facilities.

Pennsylvania law requires excavators to call 811 prior to using power equipment for digging projects, including minor projects such as landscaping. UGI reminds all individuals doing excavation work to call 811 at least three business days before starting a digging project in order to have underground utilities marked.

There is no charge to homeowners to locate underground utility facilities. If the homeowner has hired a contractor to do excavation work, the contractor is required to place the 811 call. The homeowner cannot place the call for them.

“Every digging project, no matter how large or small, warrants a call to 811,” Tim Angstadt, UGI Vice President of Operations, said. “Calling 811 before you dig is the law.”

Examples of projects that require an 811 call include installing a mailbox or fence, building a deck, and planting trees or shrubs. After receiving a call, the 811 center notifies the appropriate utility companies of the location of the planned excavation. Utility companies then send out professional locators to mark the approximate locations of underground lines with flags or paint.

Historic trends collected by UGI indicate that a significant amount of weekend damage to Company facilities can be attributed to projects that did not utilize 811 before digging. Homeowners planning a weekend digging project must notify 811 by phone or on the  website at by the end of day Wednesday prior to the weekend to meet 811 requirements and dig on Saturday.

“Third-party excavation damage is the number one cause of natural gas pipeline damage involving death or serious injury,” Angstadt said. “Striking a utility service line can cause personal injury, property damage and utility service outages that inconvenience communities.  In addition, persons responsible for striking unmarked utility lines may also face the costs of repairs and fines.

“National 811 Day provides us with an opportunity each year to remind homeowners and contractors to call 811 before digging to prevent the risk of striking an underground utility line,” Angstadt concluded.

UGI also encourages those engaged in construction or home improvement projects to “look up and live” to avoid overhead electric wires and other overhead facilities, including phone, internet, and cable lines.

“As a utility company that also provides electric service to customers, we also take this opportunity to make customers aware that damage and potential injury can be avoided by being aware of overhead power lines,” Eric Sorber, UGI Vice President and General Manager, Electric Division.

For more information about safe digging practices and excavation safety, visit the UGI website at or the  national 811 website at

UGI Utilities has headquarters in Denver, Pennsylvania and serves more than 730,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers interested in additional information visit the UGI website at; on Facebook at; Twitter at

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