The U.S. Department of Veterans Affairs (VA) Lebanon VA Medical Center (Lebanon VAMC) announced that it was named the top VA medical center in the United States for patient experience in 2020-2021. The local Veteran’s facility and its five associated community clinics had the highest overall combined patient experience and employee experience scores of all complexity level 2 facilities in the Veterans Health Administration (VHA).
The facility scored in the top quintile in the Survey of Healthcare Providers (SHEP) Overall Rating of the Provider, SHEP Inpatient Overall Rating of the Hospital, Veterans Signals (Vsignals) Trust scores, and the All Employee Survey (AES) scores for the Best Places to Work. The Veteran Trust score is a record high level. The local medical center was among the top 10% and a finalist in last year’s national rankings.
Lebanon VAMC CEO and Director, Robert W. Callahan, Jr. said, “I’m honored that Lebanon was recognized as best in experience this year. Our trust, SHEP and best places to work ratings have consistently been among the best in VHA and reflect upon our exceptional work culture and our progress in becoming a high reliability organization. Our employees are the driving force in this recognition which is verified by the Veterans of South-Central Pennsylvania who trust VA with their health care.”
Lebanon VA Medical Center is one of 170 medical centers in the nation with the sole purpose of providing world-class medical care to America’s Veterans. Lebanon VAMC serves a nine-county area in South Central Pennsylvania covering Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Perry, Schuylkill and York counties. Lebanon VAMC also currently oversees community clinics located in Lancaster, Mechanicsburg, Pottsville, Wyomissing, York and Fort Indiantown Gap. If you are a Veteran, you may be eligible to receive care and benefits from the U.S. Department of Veterans Affairs. To learn more, call (717) 272-6621, ext. 6000.
For more information about the Lebanon VA Medical Center, visit www.lebanon.va.gov, like us on Facebook at www.facebook.com/VALebanon, or follow us on Twitter at www.twitter.com/VALebanon.
