Solve IT Solutions, LLC announces the promotion of Joel Paige to Sales Support Engineer.
“We are excited to announce the promotion of Joel Paige to Sales Support Engineer. He has shown true dedication to the Solve IT Team since his first day with us in 2019. His ability to assist both clients and service team members contributes greatly to the overall success of our client support,” said Troy Kantner, President/CEO, Solve IT Solutions, LLC.
As Sales Support Engineer, Joel’s responsibilities include coordinating and managing projects with clients and service team members, creating sales quotes for new equipment, and maintaining the configuration, quoting, and ordering processes. Paige designs solutions for clients that are both technically and financially accurate while having the ability to explain in technical detail the reason for the design, technical benefits, and business value. He works hand in hand with the Field Service and Solution Teams to understand and fulfill every client’s IT needs and develop the various processes that drive Solve IT Solutions’ client support.
“It has been exciting to watch Solve IT grow over the last few years, and I am honored to be growing right along with it. This new position will be both challenging and rewarding, and I look forward to molding it into what Solve IT needs it to be for the company’s continued growth and success,” said Paige.
Joel entered Solve IT Solutions with more than 10 years of experience in information technology management. Starting in 2019, Joel held the position of Solve IT Solutions Technical Analyst before being promoted to Help Desk Team Lead in 2020. His responsibilities as the Help Desk Team Lead included leading the team of help desk technicians. He was also responsible for dispatching tickets to service technicians while assisting technicians with any issues before escalating tickets to senior technicians. Joel’s expertise in troubleshooting and assisting both clients and technicians led to his growth within the Solve IT company. His client support focus will continue to strengthen Solve IT Solutions mission of “people first service.”
Paige is currently enrolled at Eastern Gateway Community College, Steubenville, Ohio, working toward a degree in Business Management with a Project Management Certificate.