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PUC Urges Consumers to Prepare for Rising Winter Energy Costs

by Pennsylvania Public Utility Commission

PUC Urges Consumers to Prepare for Rising Winter Energy Costs

As winter approaches and many utilities adjust their seasonal energy supply prices, the Pennsylvania Public Utility Commission (PUC) reminds consumers they have options to manage anticipated higher bills – and stresses that consumers currently struggling to pay monthly bills should act now and seek assistance by contacting their utilities.

As we approach the winter heating season, now is the time for consumers to consider ways to improve energy efficiency and conservation around their home or business, and #CallUtilitiesNow to explore utility assistance programs and discuss other ways to manage bills and stay connected.

Energy Costs

The cost of energy used each month – either electricity or natural gas – is the second key factor in the size of customer bills.  It is important for consumers to understand the two major parts of their monthly electric or natural gas bills:

Electric – December 1 PTC Adjustments for Residential Customers

All Pennsylvania regulated electric utilities are adjusting their PTCs on December 1 for residential non-shopping customers.  The PTC averages 40% to 60% of the customer’s total utility bill.  However, this percent varies by utility and by the level of individual customer usage.

Beginning December 1, electric distribution companies report the following changes in their PTCs for residential customers:

The PUC notes that electric utilities are required to procure energy at the least possible cost.  However, the Commission does not regulate prices for the generation portion of electric bills.  Generation prices are separate from the closely regulated rates that utilities charge for their distribution services – the delivery of electricity to homes and businesses.

Natural Gas – PTC Changes for Residential Customers

Over the past few months, many of Pennsylvania’s natural gas distribution companies (NGDCs) have also adjusted their PTCs for non-shopping customers – and some NGDCs have seen increases in their purchased gas costs due to current energy market conditions.  Similar to electric, the PTC averages 40% to 60% of the customer’s total utility bill, with the percentage varying by NGDC and by the level of individual customer usage.

The following NGDCs report PTC changes for residential customers:

Note:  Changes in the purchased gas costs for PECO, PGW and UGI Utilities are anticipated on December 1.  Any adjusted prices for those utilities will be available soon.

It is important to note that gas utilities are required to provide reliable natural gas service at the least possible cost.  Every natural gas utility company is routinely audited by the PUC to ensure the Gas Cost Recovery they are passing on to their consumers reflects the costs the company paid and that every effort was made to purchase the natural gas for the least possible price.

#CallUtilitiesNow to Explore Customer Assistance Programs

The PUC continues to encourage struggling consumers to #CallUtilitiesNow, noting that direct conversations between struggling customers and utilities are the best “first step” in addressing outstanding bill balances and discussing utility assistance programs.

Public utilities are the first and most direct mechanisms to link struggling households with much-needed assistance. Utilities understand the assistance programs available in their communities for income-qualified consumers – including utility-run Customer Assistance Programs, national programs like the Low-Income Home Energy Assistance Program (LIHEAP), and various hardship fund programs operated by utilities and non-profit organizations.

#CallUtilitiesNow is the best way to identify what help may be available to you. Also, be sure to call all your utilities: electric, natural gas, water, wastewater, and telecommunications because each may have different programs or resources available.

Utilities also can help enroll consumers in assistance programs, guide them to other available resources and discuss new payment plan options to address overdue balances and help consumers move forward.

Managing Energy Usage

Energy usage is a key factor in the size of winter energy bills, and there are many ways that consumers can control that usage.  Energy saving tips include:

The PUC’s electric shopping website and natural gas shopping website have interactive sections with more easy consumer tips for saving energy.


The Low Income Home Energy Assistance Program (LIHEAP) for the 2022-23 winter heating season opened on Nov. 1, 2022.

Pennsylvanians can apply for LIHEAP and other public assistance programs online at or by phone at 1-866-550-4355. On-site County Assistance Office (CAO) services are available if clients cannot access online services or need assistance that cannot be accessed through the COMPASS website, the myCOMPASS PA mobile app, or by calling the Customer Service Centers at 215-560-7226 for Philadelphia clients or 1-877-395-8930 for clients in all other counties.

Understanding Your Electric Supplier’s Contract

Consumers who have contracts with competitive suppliers should make sure that they understand all terms and conditions contained in their supplier contract.  The terms and conditions are found in the contract’s disclosure statement – including but not limited to the contract’s expiration date and any terms and conditions for terminating a contract.

Consumers who signed up with competitive energy suppliers last winter – perhaps for the first time – could be approaching the end of those contracts. It is important to understand your options at the end of a contract, as well as the importance of taking action to avoid any surprising changes in energy prices.

Consumers that already have an agreement with an electric supplier and want to switch to a different supplier, or return to default service with their electric utility, should carefully review their contract’s disclosure statement to see if there are any penalty/switching fees or cancellation fees.  Call your current supplier if you are not sure.

Additionally, consumers should be aware that at the end of a supplier’s contract, they will receive two contract renewal notices:  an Initial Notice 45-60 days prior to the contract’s expiration date; and then an Options Notice at least 30 days prior to the end of the contract.

After receiving a second contract renewal notice, consumers should not stay silent and make sure to choose one of the options mentioned in the notice.  If a customer fails to respond with one of these options, they may automatically remain with the current supplier on a month-to-month basis without any early termination fees.

Customers who have questions about the end of their contract should contact their current supplier and, if there is a problem, then contact the PUC’s Bureau of Consumer Services at 1-800-692-7380.  More information on understanding a contract with an electric generation supplier and electric switching can be found here on